At the door
Look at the outer box before you sign. If it is crushed, wet or opened, write that on the courier's delivery note and take a photograph.
Before anything goes into storage
- Check the seals, and any temperature indicator in the box.
- Compare the product, strength and batch number on each box with the delivery note and the certificate of analysis.
- Count the boxes and the vials.
- Store each product at the condition on its label.
Write down what you found, with the date and the name of the person who checked. That note is the first thing we ask for if anything is wrong.
Making a claim
Report damage, shortages and wrong items to sales@iraqpeptides.com within 48 hours of delivery, with:
- the quotation or order number and the delivery note;
- the product, strength, batch number and quantity affected;
- what is wrong, with photographs of the outer box, the labels and the contents.
For a quality complaint, tell us within 48 hours of delivery that you are testing, and send your results when they are ready: the method, the laboratory and the raw data.
Keep the goods at their labelled storage condition, in all their packaging, until we reply. Do not use them or throw them away in the meantime.
What happens next
| What went wrong | What we do |
|---|---|
| Damaged in transit | Replace or refund the damaged items |
| Short delivery | Send what is missing |
| Wrong product or strength | Send the right one and collect the wrong one |
| Batch number differs from the paperwork | Ask you to set the goods aside, check with the manufacturer and replace them if needed |
| Temperature indicator shows a breach | Ask the manufacturer, with your photograph, whether the goods are still within specification, and replace them if not |
| Your test result disagrees with the certificate | Send your evidence to the manufacturer, give you its answer, and replace or refund the goods if the batch is out of specification |
Refunds go to the account that paid, in the currency paid.
What cannot come back
Peptides are sensitive to heat and moisture. Once goods have left our control we cannot vouch for how they were kept, so we do not take back goods that were supplied correctly, including goods ordered in error or no longer needed.
Nothing is sent back without our written agreement. When we agree a return, we arrange the collection.
We do not accept a claim for goods damaged by storage or handling after delivery, or used outside the permitted uses in our terms of supply.
Cancelling an order
You may withdraw a request at any time before you confirm a quotation. After confirmation, ask us first: a product ordered from the manufacturer for you may not be cancellable.
Withdrawn batches
If a manufacturer withdraws a batch, or we lose confidence in one, we contact every buyer who received it and say what to do with the goods. If an authority in federal Iraq or the Kurdistan Region orders a recall, we follow its instructions.