Delivery and storage

Labels carry each product's own condition, and a label overrides this table.

Each product is packed for the condition on its label. How a carton is packed depends on the storage condition of what is in it and on the month, and your quotation states the method. An Iraqi summer is hard on any parcel left in a van or on a loading bay, so between June and September plan to receive cartons the day they arrive. Inside each carton you will find the delivery note and one certificate of analysis per batch packed.

If delivery is charged, the quotation shows the amount.

We deliver to places of work only: factories, laboratories, offices and warehouses. Nothing in the range is sold from a shelf; it is supplied to order. The steps before dispatch are on how to buy.

In federal Iraq, imported cosmetics and chemicals are regulated products under the Conformity Assessment Programme, in force since 1 January 2020. Each consignment needs its own Certificate of Conformity, issued before shipment by an authorised inspection body, and the goods are inspected again on arrival. The Kurdistan Region runs a separate scheme. Do not confuse the Certificate of Conformity with the certificate of analysis: the first concerns the consignment and Iraq's import requirements, the second concerns what a batch contains. Your quotation states who handles the import formalities for your order, the Certificate of Conformity included.

1. Be ready to receive. The carton should pass from the courier to cold storage without a stop at a reception desk or in a parked car. Summer makes this step the one that matters most.
2. Examine the outside first. Note dents, tears or wet patches, and check any temperature indicator in the carton. Photograph damage before opening.
3. Count against the delivery note: each line's product, strength and box count. Then compare batch numbers and expiry dates with the certificates.
4. Store by the label. Freezer or refrigerator, as each label says, before the day ends.
5. Report a problem on the same day, with the delivery note number. The time limit for a claim is 48 hours from delivery. Claims and returns sets out the procedure.

Most lyophilised peptides tolerate a few days at room temperature, which is why laboratory suppliers commonly ship them without refrigeration. Damage comes from long exposure, weeks rather than days, to warmth, damp or light. An Iraqi summer day is far warmer than a laboratory's room temperature, though, so a carton should never stand in the heat, and the condition that counts most is the one the product is kept in after it arrives.

Once dissolved, a peptide degrades far faster than it does as a dry powder. Laboratories handling solutions will find aliquoting, freezer storage and the effect of repeated thawing covered in storing peptides.